Shipping & Returns

We welcome enquiries from customers worldwide. Shipping availability, methods, costs and delivery times depend on the destination and the specific product, and are confirmed individually when your order is agreed. Listing a product on this website is not a guarantee that it can be supplied to every destination.

International orders may be subject to import controls, customs inspection, duties or taxes in the destination country. These are the responsibility of the recipient. We recommend confirming local requirements before ordering; our team can provide product documentation to support legitimate import processes where applicable.

Dispatch times and tracking arrangements are confirmed with each order. Peptide products may require temperature-conscious handling; packaging is chosen to protect the item in transit according to its stated storage requirements.

Because of the nature of peptide products, returns can only be accepted where the item arrives damaged, incorrect or not as described, and the sealed packaging is intact. Contact us promptly with your order reference and photographs of any issue so it can be assessed.

Approved issues are resolved by replacement or refund of the affected item, as agreed with our team.

For destination-specific shipping questions, contact our team through the contact page before ordering.