Privacy Policy

When you send an enquiry or use the customer chat, we collect the name, email address and message content you provide. Please do not include sensitive medical information in these messages.

Staff accounts are limited to authorised administrators; this website does not offer public customer registration.

We use your details only to respond to your enquiry, manage ongoing conversations, and operate and secure the website. We do not sell your personal information or use it for unrelated marketing.

Messages are stored in our secured database with access restricted to authorised administrators. Conversation access links use random credentials stored only as hashes. We retain messages for as long as needed to handle your enquiry and maintain business records, after which they may be deleted.

We do not share your personal information with third parties except the service providers that operate this website's hosting, database and email infrastructure, or where required by law.

You may request a copy, correction or deletion of the personal information we hold about you by contacting us through the contact page. We will respond within a reasonable time and in line with applicable data-protection law.

We may update this policy from time to time. The current version is always published on this page.